EVChargeLK Account & Personal Data Deletion Policy

In the app, go to Account/Profile > Settings > Delete Account (or the equivalent current menu). If you cannot access the app, contact info@evchargingpoint.lk with the email address associated with your account and request account deletion.

We will maintain a publicly accessible account-deletion web page linked from the app and Google Play listing so that a user who has uninstalled the app can submit a deletion request without reinstalling the app.

Account profile and authentication information, subject to lawful retention.

Saved vehicle information and saved trip information.

Personalised favourites and other account-linked preferences.

Location and usage data that is linked to the account, where deletion is legally and technically practicable.

Other account-associated personal data that is not required to be retained.

We may retain limited information where necessary for legal compliance, accounting, transaction records, fraud prevention, security, dispute resolution or establishment/exercise/defence of legal claims. Retained data will not be used for unrelated purposes and will be deleted when the retention purpose ends.

Deleting an account does not necessarily cancel an Apple or Google subscription. Users must cancel the subscription through the relevant platform. We will not treat account deletion as a substitute for store subscription cancellation.

We may verify identity or account ownership before processing a deletion request to prevent unauthorized deletion.

If you believe your request was improperly handled, contact info@evchargingpoint.lk. Where applicable, you may exercise rights or lodge an appeal/complaint with the Data Protection Authority of Sri Lanka.