EVChargeLK Refund Policy

If you purchased through Apple App Store or Google Play, refund requests should normally be submitted through the relevant platform’s refund mechanism. The platform may approve refunds under its own rules or where required by law. EVChargeLK will cooperate with the platform as reasonably required.

If EVChargeLK later accepts subscription payments directly on its website, a refund may be available where: (a) a duplicate charge occurred; (b) a technical error resulted in payment without the purchased entitlement being provided; (c) the service materially failed to provide the paid benefit; (d) we agree to a goodwill refund; or (e) a refund is required by applicable law.

Sri Lanka’s Consumer Affairs Authority Special Direction No. 91 for e-commerce requires transparent information on cancellation, termination and refunds and provides that, where appropriate and practicable, consumers should be offered an opportunity to withdraw from a confirmed transaction. For digital subscriptions, the practical availability of withdrawal may depend on whether the digital service has already been accessed and on the payment platform’s rules. Nothing in this Policy removes a consumer right that applicable law does not permit us to exclude.

Cancelling a subscription normally stops future renewals but does not automatically refund the current billing period. This does not apply where the platform or applicable law requires a refund or where EVChargeLK approves one under this Policy.

Email info@evchargingpoint.lk with your account email, transaction/reference number, purchase date, amount and reason for the request. Do not send full card numbers or passwords.

Approved direct-payment refunds will normally be returned through the original payment method where practicable. Processing time may depend on the payment provider or financial institution.

Nothing in this Policy excludes, restricts or replaces any mandatory consumer remedy, refund, compensation or complaint right available under Sri Lankan law.